Frequently Asked Questions

Orders, Shipping & Returns

1. What is your refund policy?

We want you to feel confident shopping with NuBee Hive. If you’re not satisfied with your purchase, you may request a return within 14 days of delivery for eligible unused items in original condition and packaging.

To begin a return, please contact us with your order number and reason for return.

2. Which items are not eligible for return?

For hygiene and safety reasons, some items may not be eligible for return, including:

  • Worn, washed, or used items

  • Opened personal-use accessories

  • Clearance or final sale items

  • Gift cards (if offered)

If an item arrives damaged or incorrect, please contact us and we’ll make it right.

3. How long does it take to receive a refund?

Once your return is received and inspected, approved refunds are usually processed within 5–10 business days back to your original payment method. Processing times may vary depending on your bank or payment provider.

4. Do I have to pay return shipping?

If you changed your mind, return shipping costs are generally the customer’s responsibility unless otherwise stated. If the item is faulty, damaged, or incorrect, we’ll assist with a suitable resolution.

Shipping Policy

5. Where do you ship?

We currently ship to Australia, with plans to expand to additional regions including the USA and Europe.

6. How long does shipping take?

Estimated delivery times:

  • Australia Standard Shipping: 3–8 business days

  • Australia Express Shipping: 1–4 business days (where available)

Some selected items or backorders may require additional processing time. Estimated dispatch timing will be shown on the product page when relevant.

7. Do you offer free shipping?

Yes — we offer free shipping on qualifying orders when promotional thresholds apply (such as orders over $100 AUD). Current offers are displayed at checkout.

8. How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking details (where available).

9. What if my parcel is delayed?

While we aim for prompt delivery, courier delays can occasionally happen. If your parcel is significantly delayed, please contact us and we’ll help investigate.

Privacy Policy

10. How do you use my personal information?

We use your information to:

  • Process and deliver orders

  • Communicate about your purchase

  • Provide customer support

  • Improve your shopping experience

  • Send marketing updates (only if you opt in)

11. Do you share my information?

We only share necessary information with trusted service providers such as payment processors, shipping partners, and website service platforms to operate our store. We do not sell your personal data.

12. Is my payment information secure?

Yes. Payments are processed through secure third-party payment gateways with encryption and industry-standard security protections.

13. Can I unsubscribe from marketing emails?

Absolutely. You can unsubscribe anytime using the link in our emails.

14. Can I request deletion or access to my data?

Yes. If you’d like to access, update, or request deletion of your personal data, please contact us.

General Support

15. How do I contact you?

You can reach our customer care team through the Contact Us page or by email. We’ll do our best to respond promptly.